NYC 311 Guide: What to Use 311 For and Where to Check City Services
NYC311 is the city’s main front door for non-emergency services and information. It is often the fastest way to figure out which agency owns a problem before you spend time searching individual department websites.
Use 311 for non-emergency information, requests and many complaints.
311 is not an emergency-response substitute.
Choose the format that makes the request easiest to document.
Start with the problem, not the agency
If you do not know whether DOT, Sanitation, Parks, Buildings or another department handles an issue, NYC311 is usually the better starting point. Search the service or problem first and let the city route you toward the correct process.
Use online service requests when documentation matters
For many complaints and requests, an online submission gives you a clearer record than relying on memory after a phone call. Save confirmation or service-request information when the issue may require follow-up.
311 is useful for parking and street information
Alternate Side Parking status, street cleaning, illegal parking information and many traffic-rule explanations are available through NYC311. For live parking legality, however, posted street signs still matter.
Do not use 311 for emergencies
Immediate threats to life, safety, fire or active emergencies belong with 911. NYC311 is designed for non-emergency city information and services.